Privacy Policy

Information We Collect

We collect account registration details, mobile phone numbers, protected-person and emergency-contact records, and operational call or messaging metadata needed to provide the service.

SMS Consent Data

When you opt in to receive SMS alerts, Know1Number records your consent status, the mobile number you provided, the consent language version presented to you, and related audit metadata such as timestamp, IP address, and user agent where available.

We use this information to operate the messaging program, demonstrate compliance with carrier and platform requirements, honor opt-out requests, and investigate misuse or delivery issues.

How We Use Information

We use collected information to create and secure accounts, deliver emergency voice and SMS alerts, manage protected-person and emergency-contact workflows, and support carrier verification and compliance obligations.

How We Share Information

We share information only with service providers needed to operate Know1Number, such as identity, database, telephony, messaging, hosting, and email platforms. We do not sell SMS consent data or mobile numbers.

SMS opt-in data and phone numbers are not shared with third parties for their own marketing purposes.

Your Choices

You may opt out of SMS alerts at any time by replying STOP to a Know1Number text message. You may also contact support for assistance or reply HELP from your mobile device.

Review the SMS Program Details page for message examples and support language.